EDS
Bellevue, Washington
SYSTEM ADMINISTRATOR 1994 - 1997
- Managing combined HPUX(9.05 & 10.20) and Windows NT network(3.51, 4.0 & Windows 95).
- Supporting LAN on T1 Frame-Relay with Internet access, DNS, NIS, SMTP mail on UNIX and MS Exchange on Windows NT network.
- Supporting AT&T PBX switch implementation.
EDS
Bellevue, Washington
ADVANCED COMMUNICATION SERVICES TECHNICIAN 1991 - 1994
- Maintained and repaired AT&T System 75, 85, G3i PBX switches, Voice Mail, Satellite Communications equipment, Personal Computers including IBM, AST, Compaq, Toshiba, and HP.
- Obtained high level of customer satisfaction despite territory which included Greater Seattle area, Tacoma, and Everett for computer and voice maintenance and as far as Spokane for Satellite Communications repair.
EDS
Dayton, Ohio
ACCOUNT SUPPORT SUPERVISOR 1989 - 1991
- Managed account support team involving application development, computer maintenance and repair, Dayton area operator support, account purchasing.
- Led implementation of half-million dollar Voice Mail System for Delco Moraine NDH.
EDS
Dayton, Ohio
PRODUCT SUPPORT SPECIALIST 1988 - 1989
- Maintained and repaired various Personal Computers and related hardware.
- Provided PC software support of Paradox, Excel, Symphony, Freelance Plus, Harvard Business graphics, MS Word and WordPerfect applications.
EDS
Vandalia, Ohio
TRAINING SPECIALIST 1985 - 1988
- Trained GMAC Finance and GMAC Mortgage personnel in formal classroom environment.
- Developed technical documentation for GMAC Finance on PC credit applications.
- Developed a complete course and documentation for System Administration for GMAC Mortgage personnel with limited knowledge of UNIX.